PlainBillCongress, translated.Legislation. Context. Public interest.Read twice and referred to the Committee on Commerce, Science, and Transportation.
Congressional Research Service
Version 00 · Introduced in Senate · Jul 29, 2025
Keep Call Centers in America Act of 2025
This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work.
Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent.
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Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements.
Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.
People & committees
Sen. Gallego, Ruben [D-AZ] · D–AZ
Legislative record
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Read twice and referred to the Committee on Commerce, Science, and Transportation.
Introduced in Senate
Primary sources
Text links open the official source. We currently store references to these documents.
Source last updated: Sep 8, 2026. Consult Congress.gov for the current record.
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