PlainBillCongress, translated.Legislation. Context. Public interest.Read twice and referred to the Committee on Commerce, Science, and Transportation.
Congressional Research Service
Version 00 · Introduced in Senate · Aug 3, 2017
Customers Not Cargo Act of 2017
This bill requires the Department of Transportation (DOT) to revise regulations to:
prohibit an air carrier from forcibly removing a passenger from an aircraft after boarding because the carrier oversold the flight or to provide a passenger seat to an employee of the carrier;
establish standards for resolving oversales once an aircraft has been boarded through escalating incentives to passengers to encourage voluntary rebooking; and
require an air carrier, to the extent practicable, to resolve issues related to overselling a flight before boarding the flight.
DOT shall consider providing exceptions in such regulations for a medical emergency or a circumstance that poses a threat to the safety of the flight.
People & committees
Sen. Van Hollen, Chris [D-MD] · D–MD
Legislative record
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Read twice and referred to the Committee on Commerce, Science, and Transportation.
Introduced in Senate
Primary sources
Text links open the official source. We currently store references to these documents.
No related bills are listed in this snapshot. This does not establish whether the proposal has appeared in earlier Congresses.
Source last updated: Sep 8, 2026. Consult Congress.gov for the current record.
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