PlainBillCongress, translated.Legislation. Context. Public interest.Received in the Senate and Read twice and referred to the Committee on Finance.
Congressional Research Service
Version 00 · Introduced in House · Mar 18, 2026
Taxpayer Experience Improvement Act
This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information.
Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system.
Showing the opening paragraphs of the official summary.
The website also must include
the longest wait time of any caller waiting to speak with an IRS representative;
the estimated wait time to speak with an IRS representative;
if a callback service is available or when such service is scheduled to be available; and
certain monthly metrics, including the average and median wait times and call lengths.
Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes.
Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, including
tax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer;
the status of a federal tax return or refund; and
an estimated date for receipt of a refund.
People & committees
Rep. Schweikert, David [R-AZ-1] · R–AZ
Legislative record
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Received in the Senate and Read twice and referred to the Committee on Finance.
Motion to reconsider laid on the table Agreed to without objection.
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
DEBATE - The House proceeded with forty minutes of debate on H.R. 7971.
Considered under suspension of the rules. (consideration: CR H3101-3104)
Mr. Smith (MO) moved to suspend the rules and pass the bill, as amended.
Placed on the Union Calendar, Calendar No. 527.
Reported (Amended) by the Committee on Ways and Means. H. Rept. 119-607.
Reported (Amended) by the Committee on Ways and Means. H. Rept. 119-607.
Ordered to be Reported in the Nature of a Substitute by the Yeas and Nays: 43 - 0.
Committee Consideration and Mark-up Session Held
Referred to the House Committee on Ways and Means.
Introduced in House
Introduced in House
Primary sources
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Source last updated: Sep 28, 2026. Consult Congress.gov for the current record.
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Analyze H.R.7971 as objectively as possible. Explain its main provisions, who would be affected, possible benefits and harms, implementation, exceptions, and uncertainties. Present the strongest arguments for and against it, and identify evidence needed to assess its public impact.
Examine H.R.7971 through a progressive lens, focusing on fairness, access, economic inequality, and effects on vulnerable communities. Explain potential benefits, costs, and unintended consequences. Consider the strongest counterarguments and distinguish stated goals from demonstrated outcomes.
Examine H.R.7971 through a conservative lens, focusing on fiscal responsibility, institutional stability, federalism, and the scope of government. Explain potential benefits, costs, and unintended consequences. Consider the strongest counterarguments and any provisions that challenge this perspective.
Examine H.R.7971 through a civil-liberties and limited-government lens. Consider individual rights, privacy, voluntary choice, accountability, and government power. Explain tradeoffs, possible safeguards, and the strongest counterarguments without assuming the proposal is beneficial or harmful.