Makes mandatory (currently, discretionary) entry by rail carriers into reciprocal switching agreements where the Board finds it is practicable and in the public interest, or where such agreements are necessary to provide competitive rail service.
Requires the Board to designate any state or substantial part of a state as an area of inadequate rail competition after making certain findings.
Requires the Board to post rail service complaints on its website.
Sets forth time limits for the Board to act on complaints filed alleging unlawfulness of a new or revised rail rate, rule, or practice.
Establishes the Office of Rail Customer Advocacy.
Grants rail customers access to a Board process for determining rail rate reasonableness in railroad market dominance cases.
Requires the Board to submit certain rail rate, service, and other disputes to arbitration.
Authorizes the Board to investigate rail carrier violations on its own initiative (under current law, the Board is authorized to investigate only on complaint). Requires the Board (currently, discretionary) to initiate an investigation upon receiving a complaint alleging rail carrier violations.